Return & Exchange Policy (Contact us on WhatsApp)

All lacquerware pieces in our store are handcrafted using traditional intangible cultural heritage techniques. Each piece is unique, with natural variations in texture and color resulting from the handmade process—these are not considered product defects. This policy applies to all orders placed through our official website, serving customers in the United States and worldwide.

1. General Return & Exchange Conditions

For standard in-stock lacquerware products, returns or exchanges may be requested within 3 days of delivery/signature. The following conditions must be met:

• The product has not been worn or used.

• No scratches, dents, or damage.

• Original packaging and all accessories are retained.

• The product remains in its original, pristine condition.

Orders showing signs of wear, stains, scratches, dents, or missing accessories will not be accepted for return or exchange.

2. Non-Returnable/Non-Exchangeable Items

Due to the unique nature of handmade lacquerware and collectible-grade craftsmanship, the following categories are final sale and cannot be returned or exchanged once sold:

• Master-crafted custom pieces and personalized bespoke works.

• One-of-a-kind items and limited-edition collectible lacquer artworks.

• Issues caused by improper use, accidental damage, or self-inflicted damage after delivery/signature.

3. After-Sales Support for Damage or Quality Issues

If you receive a product with shipping damage, craftsmanship flaws, or significant discrepancies from the product description, please contact our customer service team within 48 hours of delivery/signature. Please provide:

• Your order number.

• Clear photos or videos showing the issue.

• Proof of outer packaging.

After verification, we will offer one of the following services at no cost to you:

• Free replacement shipment.

• Full refund.

• Store credit equivalent to the order value.

4. Order Cancellation Policy

Orders may be fully canceled and refunded within 12 hours of payment, provided that production has not yet begun and the order has not been shipped. Once the handmade production process has started or the order has been shipped, cancellations are not supported, as this would incur irrecoverable labor and material costs.

5. Return Shipping Costs & Refund Timeline

• Change-of-mind returns/exchanges: Round-trip shipping costs are borne by the buyer.

• Quality-related returns/exchanges: Return shipping costs are fully covered by us.

Once the returned product has been inspected and verified, refunds will be processed within 3–7 business days and credited back to your original payment method. Please note that the actual time for the refund to appear in your account depends on the processing speed of your payment platform or bank.

Contact us on WhatsApp for any return or exchange inquiries.